Juan364 Privacy Policy – How We Protect Your Data

This Privacy Policy applies to Juan364 ("Juan364," "we," "us," or "our") and describes how we handle personal information collected from users ("you," "Player") of our online casino and sports betting platform at juan364.best.

Juan364 is committed to protecting the privacy of every Filipino player who uses our platform — whether you're betting on volleyball from Cebu, playing baccarat in Makati, or spinning jackpot slots in Davao. We understand that handing over your personal information is a big deal, and we take that responsibility seriously.

This policy is written in plain language so that every Juan364 player can understand exactly what's going on with their data — no legal jargon, no runaround. If something isn't clear, don't hesitate to reach out to us at support@juan364.best. We're happy to explain.

By creating a Juan364 account, making a deposit, or using any feature of our platform, you agree to the collection and use of your information as described in this Privacy Policy. This policy forms part of our Terms and Conditions.

Juan364 collects the following categories of personal information from our players:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is directly relevant to a responsible gaming request or legal obligation.

Juan364 collects personal information through a number of channels. Most of the data we hold comes directly from you, but some is generated automatically when you use our platform.

• Registration form — when you create a Juan364 account, you provide your name, email, mobile number, and date of birth.
• KYC verification — when you submit identity documents (e.g., PhilHealth ID, passport, driver's licence) to verify your account.
• Deposits & withdrawals — when you make financial transactions, your payment details and transaction records are captured.
• Platform usage — as you browse and play on Juan364, our systems automatically log your activity, device information, and IP address.
• Cookies & tracking — our website uses cookies and similar technologies (see Section 6 for full details).
• Customer support — when you contact us via live chat or email, we store the conversation for quality and follow-up purposes.

Juan364 uses the personal information we collect for specific, legitimate purposes. We do not use your data for anything beyond what is described here without first obtaining your consent.

• Account creation and management — to set up, maintain, and secure your Juan364 player account.
• Identity verification (KYC/AML) — to comply with Philippine anti-money laundering laws and gaming regulations, and to prevent underage gambling.
• Processing transactions — to handle your GCash, Maya, bank transfer, or card deposits and withdrawals accurately and securely.
• Customer support — to respond to your queries, resolve disputes, and improve our support service.
• Platform personalisation — to tailor your gaming experience, suggest relevant games, and display promotions that match your interests.
• Fraud prevention and security — to detect and prevent fraudulent activity, unauthorised access, and abuse of our platform.
• Responsible gaming — to monitor gaming patterns and intervene early if a player shows signs of problem gambling.
• Legal and regulatory compliance — to fulfil our obligations to gaming regulators, tax authorities, and law enforcement as required by Philippine law.
• Marketing communications — to send you promotions and offers you've opted in to receive. You can unsubscribe at any time.

Under Republic Act 10173, also known as the Data Privacy Act of 2012, Juan364 must have a valid legal basis for processing your personal information. We rely on the following legal bases:

• Consent — where you have given clear, informed consent (e.g., signing up for marketing emails or opting in to push notifications).
• Contractual necessity — where processing is required to fulfil the contract between you and Juan364 (e.g., processing your deposit so you can place a bet).
• Legal obligation — where processing is required to comply with Philippine laws, including AML regulations, gaming licencing requirements, and tax obligations.
• Legitimate interests — where Juan364 has a legitimate business interest that does not override your privacy rights (e.g., fraud detection, platform security, and service improvement).

Juan364 does not sell, rent, or trade your personal information. However, we do share specific data with trusted third parties where it is necessary to operate our platform or comply with the law. These include:

• Payment processors — GCash, Maya, BancNet, Visa/Mastercard networks, and other payment service providers who facilitate your transactions. They receive only the data needed to process the specific transaction.
• Identity verification providers — third-party KYC service providers who help us verify government-issued IDs and run AML checks.
• Game providers — licensed game studios and live casino providers whose games are hosted on Juan364. They receive anonymised session data necessary to deliver the game experience.
• Regulatory authorities — PAGCOR, the National Privacy Commission, and relevant law enforcement bodies when required by law or valid legal process.
• IT and cloud service providers — infrastructure partners who host Juan364's platform. All such providers are bound by strict data processing agreements.

All third parties with whom Juan364 shares data are required to handle your information with the same level of care described in this Privacy Policy. We do not allow third parties to use your personal data for their own marketing purposes.

Juan364 uses cookies and similar technologies to make our platform work properly, remember your preferences, and understand how players use our site so we can keep improving it.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect how the Juan364 platform works. For more on cookie management, your browser's help documentation is a good starting point.

Juan364 does not hold onto your personal data any longer than necessary. The retention periods we apply are based on legal requirements, business needs, and best practices for data minimisation:

• Active account data — retained for as long as your Juan364 account remains active.
• Transaction records — retained for a minimum of 5 years after the transaction date, as required by Philippine AML regulations.
• KYC / identity documents — retained for 5 years after account closure or the last verified transaction, per PAGCOR compliance requirements.
• Customer support records — retained for 3 years to allow for dispute resolution and service quality review.
• Marketing consent records — retained for 3 years after consent was given or until you withdraw consent, whichever comes first.

When the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you personally.

Protecting your personal information is one of Juan364's highest priorities. We have put in place a comprehensive set of technical and organisational measures to guard your data against unauthorised access, alteration, disclosure, or destruction.

• SSL/TLS encryption — all data transmitted between your device and Juan364's servers is encrypted using 256-bit SSL/TLS technology.
• Encrypted data storage — sensitive data at rest, including payment information and identity documents, is encrypted in our databases.
• Access controls — only authorised Juan364 staff with a verified business need can access personal player data, and all access is logged and audited.
• Two-factor authentication — available for all player accounts and mandatory for administrative access to our systems.
• Fraud detection systems — automated systems continuously monitor transactions and login activity for signs of fraud or unauthorised access.
• Regular security audits — our platform undergoes regular independent security reviews and penetration testing.

As a Juan364 player and a data subject under Philippine law, you have specific rights over your personal information. We are committed to honouring these rights promptly and without unnecessary obstacles.

To exercise any of these rights, send a written request to support@juan364.best with the subject line "Data Subject Request." We will respond within 15 business days. In some cases, we may need to verify your identity before we can process the request.

If you are not satisfied with how Juan364 has handled your personal data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

Juan364 is strictly an 18+ platform. We do not knowingly collect personal information from individuals under 18 years of age. Our registration process includes age declaration, and we conduct identity verification to enforce this requirement.

If we discover that a person under 18 has created an account, we will immediately suspend the account, delete any associated personal data, and refund any deposits made — in accordance with our Responsible Gaming policy and applicable law.

If you are a parent or guardian and believe your child has registered on Juan364, please contact us immediately at support@juan364.best. We will prioritise the resolution and take all necessary steps without delay.

Juan364 may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features, or changes in Philippine privacy law. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Send a notification email to all registered Juan364 players.
• Display a prominent notice on the Juan364 platform for at least 14 days.

Your continued use of the Juan364 platform after any update takes effect constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically, especially before making significant financial transactions.

If you disagree with any changes to this policy, you have the right to close your account and request deletion of your personal data. Contact us at support@juan364.best to start that process.

Juan364 has a dedicated Data Privacy Officer (DPO) responsible for overseeing our data protection practices and ensuring we remain compliant with Philippine privacy law. If you have questions, concerns, or requests related to your personal data, reach out to us through any of the following channels: