Juan364 Terms and Conditions – Play Safe, Play Fair

Welcome to Juan364, one of the Philippines' leading online casino and sports betting platforms. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and Juan364 ("we," "us," "our," or "Juan364"). These Terms apply to all users of the Juan364 platform, including visitors, registered players, and anyone who accesses any feature of our service.

By creating an account, making a deposit, placing a bet, or simply browsing the Juan364 platform, you are acknowledging that you have read and understood these Terms in full. This agreement takes effect from the moment you first access our platform, regardless of whether you complete registration.

We strongly encourage every Juan364 player — whether you're based in Metro Manila, Cebu, Davao, or anywhere else in the archipelago — to read these Terms carefully before you start playing. These rules exist to protect both you and us, and to ensure that everyone on the platform has a fair, secure, and enjoyable experience.

To be eligible to use Juan364, you must meet all of the following requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age. Juan364 strictly prohibits minors from accessing, registering, or using any part of our platform.
• You must be a resident of, or physically located in, a jurisdiction where online casino and sports betting activities are permitted under applicable law.
• You must not be registered on any self-exclusion list, including PAGCOR's self-exclusion registry or any similar body.
• You must not be an employee, director, contractor, or immediate family member of a Juan364 employee or affiliated company.
• You must be acting on your own behalf and not as an agent for any third party.

We take our responsibility to prevent underage gambling seriously. If you are a parent or guardian and you believe a minor has accessed Juan364 using your details, please contact our support team immediately at support@juan364.best.

When you register a Juan364 account, you agree to provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, valid email address, and contact number. Providing false or misleading information is a breach of these Terms and may result in account suspension.

You are solely responsible for maintaining the confidentiality of your login credentials — your username and password. You must not share your account details with anyone, including friends or family. Juan364 will never ask you for your password via email, chat, or any other channel.

• Use a strong, unique password for your Juan364 account.
• Enable two-factor authentication (2FA) when available for added security.
• Log out of your account when using shared or public devices.
• Notify us immediately if you suspect unauthorised access to your account.

Juan364 reserves the right to verify your identity at any stage. We may request a valid government-issued ID (such as a Philippine passport, SSS ID, PhilHealth ID, or driver's licence) as part of our Know Your Customer (KYC) process. Accounts that fail KYC verification may have withdrawals restricted until compliance is completed.

Juan364 accepts deposits in Philippine Peso (PHP, ₱) via the following payment methods:

• GCash — instant deposit via the GCash mobile wallet
• Maya — formerly PayMaya, supports instant transfers
• GrabPay — via the GrabPay wallet in the Grab app
• Coins.ph — supported cryptocurrency-linked wallet
• InstaPay / PESONet — bank transfers via the BSP interbank network
• BDO, BPI, UnionBank — online banking transfers
• Visa / Mastercard — debit and credit card payments

Minimum deposit amounts may vary depending on the payment method. Please check the Cashier section on the Juan364 platform for current minimums. Juan364 does not charge deposit fees, though your bank or e-wallet provider may apply their own charges.

Deposits are generally credited to your Juan364 account instantly or within a few minutes. If a deposit has not appeared after 30 minutes, contact our 24/7 support team with your transaction reference number and we'll sort it out right away.

Withdrawals at Juan364 are processed to the same payment method used for the original deposit, wherever possible. This policy is in place to prevent money laundering and to ensure your funds always return to a verified source.

Before your first withdrawal is processed, Juan364 may require you to complete identity verification (KYC). This is a standard regulatory requirement and typically involves submitting a photo of a valid government-issued ID and a selfie. Once verified, subsequent withdrawals are processed much faster.

• Withdrawal requests are typically processed within 24 hours on business days.
• GCash and Maya withdrawals often clear within minutes once approved.
• Bank transfers via InstaPay/PESONet may take 1–3 business days depending on the receiving bank.
• Juan364 does not charge withdrawal fees, though your bank or e-wallet may apply their own.

Juan364 reserves the right to request additional verification documents for large withdrawals or unusual activity. This is done to protect your account and to comply with anti-money laundering (AML) regulations. We appreciate your patience and cooperation in these cases.

Juan364 offers various bonuses and promotional offers to both new and existing players. These include welcome bonuses, reload bonuses, free spins, cashback offers, and loyalty rewards. All bonuses are subject to the following general terms, as well as any specific conditions stated in the individual promotion.

• Wagering requirements apply to all bonus funds. The specific rollover requirement (e.g., 30x) will be stated clearly in each promotion's terms.
• Bonuses are for personal use only and cannot be transferred, sold, or shared between accounts.
• Juan364 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Only one welcome bonus per household, device, or IP address is allowed.
• Attempting to exploit bonuses through coordinated betting or bonus abuse will result in account termination.
• Real money bets are processed before bonus funds, unless stated otherwise.

Juan364 offers a broad range of games including online slots, live baccarat, sports betting (including volleyball betting), card games, and jackpot games. Each game or betting market has its own specific rules, which are displayed within the game interface or betting slip. Players are responsible for understanding the rules of any game before participating.

For sports betting and volleyball betting, the following general rules apply:

• All bets are final once confirmed. Juan364 does not accept requests to cancel or alter a placed bet after it has been accepted.
• In the event of a technical error that causes incorrect odds to be displayed, Juan364 reserves the right to void the affected bets and refund the stake.
• Match abandonment or postponement rules vary by sport and are detailed in the individual sport's rules section on the platform.
• Minimum and maximum bet limits apply per market and are displayed at the time of placing a bet.

For casino games, all outcomes are determined by Certified Random Number Generator (RNG) technology or by live dealer action streamed in real time. Juan364 does not manipulate game outcomes. RTP (Return to Player) rates for each slot game are available in the game information panel.

The following actions are strictly prohibited on the Juan364 platform. Engaging in any of these behaviours will result in immediate account suspension and may lead to permanent banning and forfeiture of funds:

• Creating or operating multiple accounts ("multi-accounting")
• Providing false, stolen, or fraudulent personal information during registration or verification
• Using automated software, bots, scripts, or any artificial intelligence tools to gain an unfair advantage
• Colluding with other players or engaging in match-fixing or match manipulation
• Exploiting software bugs, glitches, or loopholes in games or betting systems
• Engaging in any form of money laundering or using the platform to process illegally obtained funds
• Threatening, harassing, or abusing Juan364 staff or other platform users
• Attempting to access another player's account without their consent

Juan364 employs advanced fraud detection systems that continuously monitor player activity for suspicious patterns. We work closely with regulatory bodies and law enforcement to report and act on any suspected illegal activity. Walang lusot sa Juan364.

Juan364 is committed to protecting your personal information. We collect, use, and store your data in accordance with our Privacy Policy, which forms part of these Terms and Conditions. By using the Juan364 platform, you consent to the collection and processing of your personal data as described therein.

We only collect information that is necessary to operate the platform, process your transactions, comply with legal obligations, and improve your gaming experience. We will never sell your personal data to third parties for marketing purposes without your explicit consent.

Juan364 reserves the right to suspend, restrict, or permanently close any account at our sole discretion if we have reasonable grounds to believe that a player has breached these Terms, engaged in fraudulent activity, or poses a risk to the integrity of the platform or other players.

If your account is suspended, you will be notified via the email address registered to your account. During the suspension period, you will not be able to make deposits, place bets, or request withdrawals. Once the investigation is complete, your account will either be reinstated or permanently closed, and any legitimate remaining balance will be refunded to your verified payment method.

Players may also choose to close their own accounts at any time by contacting support. If you are closing your account as a responsible gaming measure, please review our Responsible Gaming page for self-exclusion options first.

Juan364 provides its platform on an "as is" and "as available" basis. While we make every effort to ensure the platform is available 24/7 and free from errors, we cannot guarantee uninterrupted service. We shall not be held liable for:

• Any losses resulting from platform downtime, technical errors, or service interruptions beyond our reasonable control
• Any indirect, consequential, or incidental losses arising from your use of the Juan364 platform
• Losses arising from your failure to comply with these Terms
• Actions of third-party payment providers, including delays or failures in processing transactions

In all cases, Juan364's maximum aggregate liability to any individual player shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

Juan364 reserves the right to update, modify, or replace any part of these Terms at any time. When we make material changes, we will notify registered players via email and/or a prominent notice on the Juan364 platform at least 7 days before the changes take effect.

Your continued use of the Juan364 platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the platform and may request account closure.

We recommend bookmarking this page and checking back periodically, especially before making a large deposit or placing a significant bet.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Philippines. Any disputes arising out of or in connection with these Terms, your account, or your use of the Juan364 platform shall first be addressed through our internal dispute resolution process.

To raise a dispute, contact our support team at support@juan364.best with a clear description of your concern, relevant transaction IDs, and any supporting documentation. We commit to responding to all formal complaints within 5 business days.

If a dispute cannot be resolved through internal channels, the matter may be referred to the relevant regulatory body overseeing Juan364's gaming licence for independent adjudication.

If you have any questions about these Terms and Conditions, or if you need help with your Juan364 account, our Filipino support team is available around the clock.